Privacy Policy

We are Pairview Limited trading as Pairview Training Services and we are part of the Pairview Group of companies (“Pairview”, “Pairview Training Services”, “we”, “our” or “us”).


Pairview Group and its companies are committed to ensuring that your privacy is protected.
Please read this notice carefully as this Privacy Policy contains important information about our use of your personal information, and describes how we use all the personal information that we collect from you, or that you provide, when you:

  • visit any of our websites or portals (the “Website”);
  • use the educational courses, testing, certification and products, and consultancy services (together the “Services”) that we provide;
  • or otherwise contact us.

We may share your information with other companies in the group for any of the purposes set out in this notice, including the prevention and detection of crime (fraud) and debt recovery. If you want to know more about the Pairview Group, please go to www.pairviewtraining.com

Please note that if you give us false or inaccurate information this could give us the right to void any guarantees associated with your training course or career programme (e.g. Job Offer Guarantee scheme).

Information we collect
We collect personal information from you through the use of forms, which may be on paper or on our Websites, such as when you login to access our Services, signup to receive our newsletters, register for information, or make a purchase or commence a course of study.

When you create an account on our Websites you have the opportunity to provide us with information about any special requirements, such as dietary requirements, that you may have.

If you are progressing your career through a Career Programme or Job Offer Guarantee Scheme, we may need to collect addition personal information to secure funding or satisfy statutory legal or Government scheme requirements.

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education.

Further details of how your information is processed and shared can be found at:
https://www.gov.uk/government/publications/lrs-privacy-notices

We also collect personal information from you when you communicate with us for any reason, including by email, postal mail or telephone, and when you use our Services.

In addition, we collect certain information automatically about visitors to our Websites as described in the next section ‘Our website’.

If you choose to provide us with information you explicitly grant your consent to us using that information as is necessary to provide Services to you.

Our website
In general you may visit our website without providing us with any personal information. However, there are times when we may need information from you, which includes your internet (IP) address, so that we can track unique visits to our site to review issues such as who visits and why they visit.
We may use cookies in our email communications. A cookie is a small text file sent to your computer. We use cookies to personalise the email and track whether the email has been opened or read and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website.
Internet browsers normally accept cookies by default, although it is possible to set a browser to reject cookies. We will ask your permission before using any cookie that is not essential to the email or the use of the website. However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates. Please view our Cookies Policy for a more detailed explanation.
We use third parties (such as Google Analytics) to collate IP addresses (amongst other things) to help us understand our Internet traffic data and data regarding your browser type and device.
The open nature of the internet is such that data may flow over networks without security measures, and may be accessed and used by people other than those for whom the data is intended. While this is out of our control, we aim to apply appropriate levels of security at all times.
Our website uses Secure Socket Layer (SSL) to enhance security when entering data while requesting an online quote or purchase. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter data from secured sites, encryption will scramble your data into an unreadable format to discourage unauthorised access by others.

Third-party links
You might find links to third-party websites on our Websites or within documentation we provide.

If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies which you should review.

We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Social networking
The Website may offer you the opportunity to share or follow information about us (or the Website or our Services) using third-party social networking functionality (such as through “share this”, “like” or “follow” buttons).

We offer this functionality in order to generate interest in us, the Website and our Services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.

Please note that we do not exercise any endorse or control the policies or practices of any third-party social network whose functionality you may access through the Website.

You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.

Sharing information
We will use and share your information with the Pairview Group of companies, law enforcement or regulatory authorities, business partners or agents providing services to us in order to:
process your application;
arrange your training package and associated services;
fulfil our contracted obligations to you;
to prevent or detect crime including fraud;
to recover any monies you owe us;
if we are required or permitted to do this by law (for example, if we have a request from the police); and/or
if you have given your permission.

Marketing
We may use your personal information and information about your use of our products and services for marketing and to carry out research and analysis to help us meet your needs, and develop our websites, products and/or services.

We may, for marketing purposes, share your personal information with Pairview Group Companies, for them to contact you about products and services which we think may be of interest to you.
We may contact you if you abandon or fail to complete an online enquiry or purchase to see if we can offer you any assistance with this.
As part of our service to you, we may ring you about any enquiry you make or any quotation you receive from us.
We may also send you information via post, email, telephone and/or SMS in accordance with your preferences.

  • E-mail Addresses and E-mail from Pairview
    We ask visitors to our website to provide their e-mail addresses. This information is used by us to improve the content of our web page, to notify potential corporate customers about updates to our website, and to contact potential corporate customers for marketing purposes.
  • If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to us, by calling us, or by writing to us (see Contact information below).
  • We DO NOT make the e-mail addresses of those who visit our website available to other organisations.
  • Telephone Numbers and Telephone Calls from Pairview
    Visitors who provide us with their telephone numbers may receive telephone contact from us with information regarding orders (or requests for information) they have placed online. They also may receive telephone contact from us with information regarding new products and services or upcoming events.
  • If you do not wish to receive such telephone calls, please let us know by sending an e-mail to us, by calling us, or by writing to us (see Contact information below).
  • We DO NOT make the telephone numbers of those who visit our website available to other organisations.
  • Your Workplace Mailing Address
    If you provide us with your workplace mailing address you may receive periodic mailings from us at your workplace with information on new products and services or upcoming events.
  • If you do not wish to receive such mailings, please let us know by sending an e-mail to us, by calling us, or by writing to us (see Contact information below).
  • Pairview will not make your address available to any other organisation.

If you do not want us to use your personal information for marketing research and analysis, or to have any inaccuracies in your personal information updated, please call us on 0333 772 0285, or write to the Customer Services Department (see Contact information below).

We DO NOT, and WILL NOT pass on or sell your personal data to third parties for marketing purposes.
We will keep your personal information until such time you contact us to request that if be removed or it is no longer required for archive purposes. We will aim to keep your personal information up to date, but rely on you telling us promptly if your name, address, telephone number or any other details change.

Additional purposes
We may share your information for other purposes not set out in this notice but will only do so with your permission.

Monitoring and recording
We may record or monitor calls for training purposes, to improve the quality of our service and to prevent and detect fraud. We may also use CCTV recording equipment in and around our premises.

Authorised Access
Only authorised personnel and contractors have access to your personal information. We will aim to keep your personal information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Storing your personal data
The personal information you provide to us is stored within secure servers.

Storage overseas
We may store electronic copies of your information outside the European Economic area. If we do this we will ensure that the information is kept protected and secure.

Access to information
Under the Data Protection Act you have the right to request details of any personal data we may process about you and are entitled to receive a copy of any of your personal information we hold (we may charge you a small fee to undertake all necessary searches and provide a copy of your personal information held).

If you would like to receive a copy, requests should be in writing (giving your name, address and telephone number), enclosing proof of identification (e.g. a copy of your passport or driving licence) or other documentation confirming your name and address (e.g. utility bill), and be addressed to:

Data Protection Officer
Pairview Limited
Threefield House
Threefield Lane
Southampton
SO14 3LP

If you would like further information on, or wish to complain about, the way that we use your personal information, please write to the above.

If we change the way that we use your personal information, we will write to you to let you know. If you do not agree to that change in use, you must let us know as soon as possible.

Contact information

Write to us:    Call us:
Customer Services Department    Sales – 0800 907 8235
Pairview Limited    Customer Services – 0333 772 0285
Threefield House
Threefield Lane
Southampton
SO14 3LP

Email us:
customerservices@pairview.co.uk

Your consent
By using our Websites or agreeing to do business with us, you consent to the collection and use of information as outlined in within this document.

Changes to the privacy policy
We keep this privacy notice under regular review and will publish any updates on this web page. You should check this page from time to time to ensure that you are happy with any changes.

If you do not agree to the changes we make, please do not continue to use our Websites or our Services. If material changes are made to this Privacy Policy, we will notify you by placing a prominent notice on the Website.
This privacy notice was last updated on 31st August 2015.

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